News:

The Surgeries will be closed for training on the following afternoons..

21st Sept 2010

19th Octr 2010

23rd Nov 2010

18th Jan 2011

22nd Feb 2011

Yellow Fever Vaccination Centre

Killay Medical Centre is a Yellow Fever Vaccination Centre - see  practice information section 16.

Out of Hours

If you need to contact a Doctor when the surgery is closed (from 6.30pm to 8.00am weekdays and throughout weekends/bank holidays), you should contact the out-of-hours service directly on 0845 850 1362 (NHS Direct Wales).

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please let us know.

Urgent Appointments
If you need immediate treatment for a condition you feel needs urgent attention, telephone the Medical Centre. We run a managed access appointments system which means you will be seen on the day you need to be seen.

Complaints & Suggestions

The Doctors and staff of this practice want to provide you with a good service. But sometimes things do go wrong and you may want to complain, or maybe just tell us about your concerns or suggest improvements.

Your first point of contact should be with the Practice Manager, who will do her best to deal with the matter. Our patient information leaflet explains the practice in-house complaints procedure which we operate in line with NHS guidance.

Your suggestions, compliments and complaints will help us to provide you with a better service.