If you need to contact a Doctor when the surgery is closed (from 6.30pm to 8.00am weekdays and throughout weekends/bank holidays), you should contact the out-of-hours service directly on 0845 850 1362 (NHS Direct Wales).
All cases will be triaged and a decision made on whether the caller requires contact with/advice given by a Doctor or to have their details forwarded to the Swansea Out-of-Hours Service, which is responsible to the Swansea Local Health Board.
The Swansea Out-of-Hours Service operates an appointment-based service from corridor 4 in Singleton Hospital outpatients department.
When the Doctor there receives information about a patient it will be further scrutinised, following which the Doctor will either:
- Call the patient back with further advice
- Ask a Receptionist to call the patient to arrange an appointment
- Make a house call to see the patient if deemed clinically necessary
Alternatively, patients in need of advice on any medical matter are advised to contact NHS Direct on 0845 4647 (www.nhsdirect.nhs.uk).