How Do I Make An Appointment?

You can make an appointment with the Doctor or Nurse by phoning the Medical Centres or by calling in person when the reception is open:

• Sketty: 206862
• Killay: 201181
• Physiotherapy Killay: 200102

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the Doctor of your choice, but please remember that they work between the two surgeries and run their clinics and only have limited appointment times in each place. Should your preferred Doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a Doctor if one is available. If you no longer need your appointment please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.

Urgent Appointments

If you need immediate treatment for a condition you feel needs urgent attention, telephone the Medical Centre. It is practice policy that any patient needing to see a Doctor will be seen at the end of morning surgery and evening surgeries if necessary. There is a "calls and triage" Doctor available to take your calls from 9.00 to 10.30am each morning. When you telephone you will either be given advice over the phone, or be asked to come to the Medical Centre to be seen.

WHAT DO I DO IN AN EMERGENCY?
Dial 999

WHAT DO I DO IN AN URGENT SITUATION?
You can get advice over the phone from our triage Doctor between 9.00 and 10.30am Monday to Friday. Phone 201181.

Home Visits

Requests for home visits should be made when the patient is too ill to attend the surgery. Every effort should be made to attend the Medical Centre where you will be seen more quickly than waiting for a home visit.

The home visits by the doctor are for medical reasons only, for patients who are terminally ill or truly bed-bound patients for whom travel to our Centre would cause deterioration in their condition.

If you do need a home visit, try to phone before 10.30am. You should tell the Receptionist what the problem is so that we can assess how urgent the visit is. The triage Doctor will want to speak to you to decide what is the best option - seeing the Nurse, seeing the Doctor, or going to hospital.

If you do require a house call in normal surgery hours please phone Killay Surgery on 201181 between 9.00 and 10.30am Monday to Friday.