If you need to contact a Doctor when the surgery is closed (from 6.30pm to 8.00am weekdays and throughout weekends/bank holidays), you should contact the out-of-hours service directly on 0330 123 9180 (Primecare).
All cases will be triaged and a decision made on whether the caller requires contact with/advice given by a Doctor or to have their details forwarded to the GP Out-of-Hours Service, which is responsible to the ABMU Health Board.
The Swansea Out-of-Hours Service operates an appointment-based service from a separate section of the A & E department at Morriston Hospital.When the Doctor there receives information about a patient it will be further scrutinised, following which the Doctor will either:
- Call the patient back with further advice
- Ask a Receptionist to call the patient to arrange an appointment
- Make a house call to see the patient if deemed clinically necessary
Alternatively, patients in need of advice on any medical matter are advised to contact NHS Direct on 0845 4647 (www.nhsdirect.nhs.uk).
If you have a severe problem such as difficulty breathing, chest pain, or severe bleeding you should call 999