MHOL Patient FAQ's (INPS) English
Request for MHOL Account (Standard Access)
We use a computerised system to issue repeat prescriptions. Please allow 48 hours before you collect your prescription. You can order your prescriptions in the following ways:
- Online via My Health On line ( recommended )
- Through the dedicated repeat prescription order telephone lines on:
- Sketty: 280159
- Killay: 200101
Open from 9 - 12pm and 2 - 5 pm daily From the 1st January 2017 - the telephone prescription line will be closed in the afternoon.
These lines do get very busy and we would recommend that you avoid ordering your repeat medication on a Monday and use instead the alternative request methods.
- Calling in to the surgery and leaving the tear-off slip.
- By post. We accept postal requests if you enclose a stamped, addressed envelope.
- Faxing a request
- Sketty 280158
- Killay 200110
If you are housebound you can have your prescription delivered after it has been ordered from the surgery.
PLEASE REMEMBER THAT THE RECEPTIONIST CANNOT PRESCRIBE ANY ITEM NOT APPROVED BY YOUR GP AND SHE CANNOT SANCTION THE ISSUING OF MEDICATION THAT IS NOT DUE - THIS APPLIES TO THE ONLINE ORDERING SERVICE ALSO