Clinical IT System Change: 28 January to 5 February 2026
Our computer systems will be changed between 28th January 2026 - 5th February 2026.
Our Computer systems will be changed between 28/1/26 – 5/2/26
This will cause short-term disruptions to some of our services but will bring much long-term benefits for patient care.
Please note:
There will be a temporary loss of service on Wednesday 28th January, from 12pm.
Early prescription orders will be accepted for medications due between 9th and 27th January.
We are taking steps to minimise inconvenience, and there are a few important things you should be aware of:
Prescriptions
Online prescription services will not be available between 28th January 2026 - 5th February 2026
We will issue a two-month supply (where safe and appropriate). So, if your prescription is due during this time, make sure you order by 27th January
New Patient Registrations
There will be temporary limitations on our registration process during 28th January 2026 - 5th February 2026
If you are a new patient, we will accept applications but may need to pause processing your registration while our systems change over.
We therefore recommend arranging any medication due in November with your previous practice, where possible.
If you need to see a doctor urgently, we may register you as a temporary patient and complete your full registration at a later date.
Please note that this means we will not have access to your full medical records at that time.
System Downtime – 28th January
Our systems will be completely unavailable from 12pm on this day.
We will only be able to provide essential and necessary healthcare.
Please note we will not have access to your electronic medical records.
Appointments
From 28th January 2026 - 5th February 2026, we will be making adjustments to our appointments to better manage demand during this transition period.
We will be dealing with Urgent requests and seeing patients for essential care only while we adapt to the changes, complete additional work, and carry out staff training.
We understand the impact of these restrictions and have put measures in place to help manage demand for services during this time.
Our aim is to maintain the best possible balance and ensure we continue to provide care safely.
Urgent medical help
If you need urgent medical advice, please contact NHS 111 Wales.
Visit NHS 111 Wales