📊 NHS Patient Questionnaire Results 2025–2026

Thank you to everyone who took part in our latest NHS Patient Experience Questionnaire. Your feedback helps us understand what we are doing well and where we can improve services for our patients.

A total of 1,093 patients completed the survey during 2025–2026, providing valuable insight into patient experiences at Sketty & Killay Medical Centre.

• 1,093 responses received from patients.
• 93% of patients were reflecting on experiences within the last 6 months.
• 66% of patients said they were always listened to by staff.
• 56% of patients said they always felt well cared for.
• 61% said they were always involved in decisions about their care.
• The average patient experience rating was 8.27 out of 10.

Many patients highlighted positive experiences with our staff, including the professionalism, kindness and care provided by GPs, nurses and reception teams.

Feedback also highlighted areas we continue to work on improving, particularly around appointment availability and waiting times.

Your feedback is extremely important and helps us shape and improve the services we provide.

You can read the full NHS Patient Questionnaire report below: