Newletter - Appointment system

Click for help online with askmyGP

We are delighted to have launched a new service called ‘Ask My GP’.  This service enables our patients to request help from our clinicians via the internet or a smart phone.  You will have the option to request email advice, telephone or face to face help. 

The service is available from 8:00 am to 11:30 am on a week day. 

Please telephone the surgery for all URGENT medical problems and if you require assistance between 11:30 and 18:30 pm

All our registered patients are welcome, and as a parent or carer you can use AskMyGP on behalf of a patient. You may prefer a telephone or email response. 

Ask my GP enables you to see when your usual GP is working so you can request help from specific individuals.

Click on the 'Ask My GP' link above.

How Do I Make An Appointment?

appointmentYou can make an appointment with the Doctor or Nurse by phoning the Medical Centres or use the 'Ask my GP' service in the mornings:

  • Sketty: 206862  
  • Killay 201181

Ring from 8:15 am for morning appointments.

We will do our best to give you an appointment with the Doctor of your choice.

Afternoon appointments

If you wish to consult with a doctor on a Monday or Friday afternoon contact the reception team from 10:30 am that morning. The receptionist will make a note of your details and arrange for a doctor to call you back. The doctor will either give you advise over the phone or arrange for you to be seen by an appropriate heath care professional. This could be a doctor or a nurse.

Changes from the 1st November 2016 we will provide mainly telephone consultations every afternoon.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.

Urgent Appointments

If you need immediate treatment for a condition you feel needs urgent attention, telephone the Medical Centre. It is practice policy that any patient needing to see a Doctor will be seen at the end of morning surgery and evening surgeries if necessary. There is a "calls and triage" Doctor available to take your calls from 9.00 to 10.30am each morning. When you telephone you will either be given advice over the phone, or be asked to come to the Medical Centre to be seen.

WHAT DO I DO IN AN EMERGENCY?
Dial 999

WHAT DO I DO IN AN URGENT SITUATION?
You can get advice over the phone from our triage Doctor between 9.00 and 10.30am Monday to Friday. Phone 201181.

NHS WalesThis site is brought to you by My Surgery Website