Accessible Information Standard (AIS)
What is AIS?
The Accessible Information Standard makes sure patients get information they can understand and any support they need to communicate.
This helps us make sure patients, carers and families can access information in a way that works for them.
Who it helps
AIS supports people who are:
- Deaf or hard of hearing
- Blind or partially sighted
- Deafblind
- Living with dementia or other communication needs
- Using a different first language
What we will do
We follow five steps:
- Ask if you have communication or information needs
- Record your needs in your notes
- Alert staff so your needs are clear
- Share with other services if needed and with consent
- Act to meet those needs
Formats and support
We can provide information in large print, Easy Read, Braille, email or by phone.
We can also arrange interpreters if required.
Tell us your needs
Please let us know when you register, book an appointment, or at any time if your needs change.
Accessible Information Standard guidance
You can read the Accessible Information Standard guidance for GP practices on the GOV.WALES website.
This guidance explains the standards expected from GP practices and how information and communication needs should be supported.
Read the AIS guidance on GOV.WALESDownload
You can download the Easy Read version of the Accessible Information Standard below.