Care Navigation
Local NHS Services in Swansea Bay
You may not always need to see a GP. Across Swansea Bay, a wide range of NHS services are available to help you get the right care as quickly as possible.
Our trained care navigation team may ask for a brief description of your symptoms so you can be directed to the most appropriate service.
Available services include:
- Local Community Pharmacies
Minor illnesses, advice, treatments, and the Common Ailments Service.
Find pharmacies (NHS 111 Wales)
Pharmacy services (SBUHB) - Minor Injury Unit – Neath Port Talbot Hospital
For cuts, sprains, minor burns, simple fractures, and non-life-threatening injuries.
Minor Injury Unit (SBUHB) - Opticians / Urgent Eye Care Services
For red eye, eye pain, sudden vision changes, foreign bodies, flashes/floaters.
Find opticians (NHS 111 Wales)
Primary eye care information (Swansea Bay) - Physiotherapy — Self-Referral
For muscle, joint, mobility, back or neck pain.
Physiotherapy (SBUHB)
Urgent & Out-of-Hours Care
If you need urgent advice outside normal GP hours, or are unsure which service to use:
- Call NHS 111 Wales
24/7 urgent care advice, triage and support. - Minor Injury Unit – Neath Port Talbot Hospital
View Minor Injury Unit - Emergency Department – Morriston Hospital
For life-threatening or serious emergencies.
Emergency Department (SBUHB)
Eye Care Services
Many opticians across Swansea Bay offer NHS-funded urgent eye care assessments for:
- Red or painful eyes
- Sudden vision changes
- Foreign body in the eye
- Flashes or floaters
Useful links:
Physiotherapy – Self-Referral
You can access physiotherapy directly without needing to see a GP first.
- Back and neck pain
- Joint or muscle pain
- Movement restrictions
- Sports injuries
Useful links:
Mental Health Support
If you or someone else is struggling with mental health and needs urgent support, help is available directly without needing to see a GP first.
- NHS 111 (Option 2)
Immediate access to trained mental-health professionals, 24 hours a day. - Mental Health Support (SBUHB)
- Swansea Bay Community Mental Health Services