You can make an appointment with a doctor or nurse by phoning the Medical Centres, or by calling in person when reception is open.

Phone from 8.15am for telephone-first appointments:

Sketty: 01792 206862
Killay: 01792 201181

What happens when you contact us

• The receptionist will take your details.
• A doctor or clinician may call you back to assess the best next step.
• You may be given advice over the phone.
• If needed, a face-to-face appointment will be arranged.
• We will do our best to offer an appointment with your preferred doctor, but this may not always be possible.

Doctors work across both surgeries and appointment availability may vary by site. If your preferred doctor is not available, you may be offered an appointment with another GP.

We use Engage Consult so patients can request help from our clinicians online or using a smartphone.

You can use Engage Consult to request:

• Email advice
• A telephone response
• A face-to-face appointment, if clinically needed

Start an online request

Important information about online requests

• Engage Consult availability may vary depending on demand.
• This service is for non-emergency requests.
• Urgent problems will always be prioritised.
• If your problem is urgent today, please telephone the surgery instead.
• Parents or carers can use Engage Consult on behalf of a patient.

When should I not use Engage Consult?

Please do not use Engage Consult for emergencies or for problems that need immediate attention.

This service should not be used for prescription requests.

If you need urgent help when the surgery is closed, contact 111. In an emergency, call 999.

What if I cannot take a phone call today?

If you submit a request, please be available for a phone call until 6.30pm and able to attend the surgery if requested.

If you cannot be available that day, please contact us again on a day when you are available.

If you need immediate treatment for a condition that needs urgent attention, please telephone the Medical Centre.

If your symptoms are severe, or you think it may be an emergency, call 999.

If the surgery is closed and you need medical advice, contact 111.

If you have difficulty contacting 111, you can call 0845 4647.

Out-of-hours requests are triaged to decide whether you need a doctor callback or referral to the Swansea Bay University Health Board Out-of-Hours Service.

If you have severe breathing problems, chest pain, heavy bleeding, or another medical emergency, call 999.

View our Out of Hours page

Please only request a home visit if the patient is too ill to attend the surgery.

Home visits are for medical reasons only. They are usually for patients who are terminally ill, bed-bound, or whose condition would deteriorate if they travelled to the surgery.

Whenever possible, please attend the Medical Centre. Patients can usually be seen more quickly at the surgery.

Reception will pass your request to a triage doctor. The doctor will decide the most appropriate next step, which may be:

• Advice by phone
• A nurse visit
• A doctor visit
• Referral to hospital or another service