Out of Hours
NHS 111 Wales
NHS 111 Wales is a health advice and information service available 24 hours a day, 7 days a week.
For patient safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute plus your telephone provider’s access charge.
You can call 111 if you are:
- Feeling ill and unsure what to do
- Looking for health information on conditions, treatments, or local services
Urgent Mental Health – NHS 111 Option 2
Call 111 and choose Option 2 to speak directly with a team of mental health professionals.
Available 24/7. Free to call from a mobile (even with no credit) or from a landline.
Call NHS 111 – Choose Option 2
The 111 Option 2 service can help if:
- Your mental health symptoms get worse
- You experience a mental health problem for the first time
- Someone has self-harmed (not life-threatening)
- Someone shows signs of possible dementia
- Someone is experiencing domestic violence or abuse – get help
Minor Injury Units
If you have an injury that may need stitches, glue, or involves a broken bone, attend your local Minor Injury Unit.
- Minor cuts, bites, and stings
- Sprains and strains
- Suspected broken bones (not major fractures)
- Minor head or eye injuries
- Burns and scalds
Eye Problems – Wales Eye Care Service
If you have an eye problem out of hours, your local optometrist (optician) is usually the best place to go first.
Optometrists can assess, diagnose, and manage many urgent and non-urgent eye conditions without needing to see a GP.
Contact an optometrist first if you have:
- Red, painful, or sore eyes
- Sudden changes to your vision
- Eye infections or discharge
- Flashes of light or new floaters
- Eye injuries that are not life-threatening
Urgent NHS eye care is available through the Wales Eye Care Service.
Find out more about the Wales Eye Care Service
If you are unsure what to do, call NHS 111. For severe eye injuries or sudden loss of vision, dial 999.
Life-Threatening Emergencies
- Sudden severe chest pain
- Severe breathlessness
- Loss of power in a limb
- Loss of consciousness
- Severe bleeding
Dial 999 immediately.
Dental Issues
Dental problems should be managed by a dentist rather than a GP or A&E.
- Contact your own dentist for emergency treatment
- If you do not have a regular dentist or it is out of hours, call NHS 111
You will be triaged by a dental nurse who will advise you and arrange care if needed.
Charges: Urgent dental treatment costs £14.30 unless you are exempt.
What counts as a dental emergency?
- Bleeding that will not stop
- Severe swelling affecting breathing or swallowing
- Damage to teeth or jaws caused by an accident