Before contacting us, please consider the following.

SelfHelp Hub

Check it's not an emergency

Call 111 or 999 for urgent medical help if you have any of these as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.


You can make an appointment with the Doctor or Nurse by phoning the Medical Centres or by calling in person when the reception is open:

Ring from 8:15 am for Telephone first appointments

  • We will do our best to give you an appointment with the Doctor of your choice.
  • We ideally like to telephone triage all appointments initially.
  • The receptionist will make a note of your details and arrange for a doctor to call you back.
  • The doctor will either give you advice over the phone or arrange for you to have a face-to-face appointment.
  • Please remember that the doctors work between the two surgeries and run their clinics and only have limited appointment times in each place.
  • Should your preferred Doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

Online appointment requests

We have a service called ‘Ask My GP’. This service enables our patients to request help from our clinicians via the internet or a smart phone.  You will have the option to request email advice, telephone or face to face help. 

We have had to reduce the availability of AskmyGP. The system does not have the capacity to limit the number of requests so setting a shorter time is our only option.

  • Demand at the practice is exceptional at present and far outweighs staff availability.
  • We receive on average 600 telephone calls per day and 122 AskmyGP requests and can offer over 200 appointments each day.
  • We have reduced Askmygp to a limit of 50 to help us manage more urgent requests.
  • By receiving fewer AskmyGP and maximising our telephone calls allows us better care navigation and treatment for our patients.
  • We understand any frustrations you may have but should you need any urgent care please do not hesitate to call us or for non-urgent issues please call to pre book an appointment.

Thank you for your understanding.



Please be available to take a phone call any time until 6.30pm. Please be available to attend the surgery if the GP requests. If you feel you will not be available on the day of your request, then please recontact us on a day you are available.

As a parent or carer you can use AskMyGP on behalf of a patient. 

​For advice outside of normal Surgery hours you can contact 111.

Urgent Appointments

If you need immediate treatment for a condition you feel needs urgent attention, please telephone the Medical Centre.


Out of Hours

If you need to contact a Doctor when the surgery is closed you should contact the out-of-hours service by ringing 111 or if you have difficulty getting through ring 0845 4647.

All cases will be triaged, and a decision made on whether the caller requires contact with/advice given by a Doctor or to have their details forwarded to the GP Out-of-Hours Service, which is responsible to the SBU Health Board.

If you have a severe problem such as difficulty breathing, chest pain, or severe bleeding you should call 999

How do I arrange a Home visit?

Requests for home visits should be made when the patient is too ill to attend the surgery. Every effort should be made to attend the Medical Centre where you will be seen more quickly than waiting for a home visit.

The home visits by the Doctor are for medical reasons only, for patients who are terminally ill or bed-bound patients for whom travel to our Centre would cause deterioration in their condition.

If you need a home visit please inform the Receptionist who will arrange for a triage Doctor to speak to you to decide what is the best option - seeing the Nurse, seeing the Doctor, or going to hospital.